Show Your Ōtautahi Christchurch Pride 

Welcome to ChristchurchNZ’s official Ōtautahi Christchurch merchandise site - where you can rep your city pride with absolute style! 

Our city is a place with a strong story to tell. One about balance, harmony with nature, an affinity for play, adventure and innovation. A city where people love to live and love to visit.  

Share our city’s story with an Ōtautahi Christchurch t-shirt for yourself, your team or whānau!  

Contact Us

About Us

FAQs

Is it safe to use my credit card to shop online? 

Yes it is – we use Shopify. Look for the SSL security padlock at the top of the page.

What are your delivery charges (for up to two t-shirts in the same order)? 

  • Standard courier within New Zealand $10
  • Rural courier delivery within New Zealand $16 

When will my order be sent?

Orders will be fulfilled within 5 working days. 

Once your order is packed you will be sent a tracking number.

Something is wrong with my order 

Please contact us for assistance (marketing@christchurchnz.com).

How do I make a return? 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please contact us at marketing@christchurchnz.com.  If your return is accepted, we’ll send you instructions on how and where to send your package - at the buyer's expense. Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return questions at marketing@christchurchnz.com.

Can I exchange my item? 

We don't offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.

Returning a faulty item? 

We’re really sorry if you’ve received a faulty item. Please email us asap and let us know the issue. We may ask for photos. Then please return the item to us as soon as possible so we can get this sorted for you. Please note: we are unable to send replacements for faulty items.

Returning an incorrect item? 

  • If you've received something you haven't ordered, please email us and let us know.  We will likely ask you to send it back to us and we'll refund you as soon as it arrives to us. 
  • Do ask for proof of postage - we may need to see this at a later date. If you still want the item and it's still in stock, please order it through our website as normal.  

Do you refund delivery charges if I return something? 

Your delivery charge will be refunded if your order was faulty or incorrect.